Return Policy & Other Terms

Sports Paradise’s Return Policy, Terms & Conditions

Sports Paradise strives for customer satisfaction. If you are unsatisfied with your purchase, please follow the instructions below.

RETURNS AND EXCHANGES

Return/Exchange Procedure

  • Returns must be returned within 7 days of invoice date will be accepted
  • To process a return please contact info@sportsparadise.net and have your confirmation number readily available
  • Merchandise must be returned in NEW and original condition
  • All labels, tags, or other items originally included with the product must be returned with the item
  • Footwear must come in original box and both the product and box must be in original, new condition (no writing or tape)
  • Special Order and clearance items are FINAL SALE, no returns or exchanges
  • Please include a copy of our RETURN FORM with the item
  • Items purchased online may be returned to the Medford or Willingboro store locations
  • We recommend you return your item via UPS, FEDEX Ground or any other service that provides a tracking number
  • Do not return the item COD. COD packages cannot be received at our warehouse
  • Shipping charges are not refundable except in instances where the return is a result of our error or a defective item
  • The buyer is responsible for all return freight costs
  • There are no returns or exchanges on customized items. Any embellishment is considered custom
  • Exchanges for size or color will have a replacement shipping charge for the new product
  • Exchanges and refunds will be processed upon receipt of your return
  • Returns of new/non-defective items are subject to a 15% restocking fee
  • Returns that do not meet the terms and conditions above and are not authorized through customer care, and are returned to Sports Paradise, will be disposed of and will not be eligible for refund. No Exceptions
Defective Merchandise
We stand by the quality of all our team products and apparel. All defective merchandise is returnable to Sports Paradise. Upon inspection, we will replace it as quickly as possible if it is determined to be defective. If not defective, it will be returned to customer.

  • There are no returns or exchanges on customized items, unless the items are defective
  • Please contact our Customer Care Department at info@sportsparadise.net to process a return
  • Defective products shipped to Sports Paradise that do not meet the above conditions or are not authorized through Customer Care will be disposed of and not eligible for refund, exchange or credit. No Exceptions

Sizing Issues

The type of team product you purchased may or may not be returnable due to sizing issues.Team products that have not been customized are returnable for credit or replacements
However, team products that have been customized (i.e. your team's logo is on it) are not returnable for sizing issues


OTHER TERMS & CONDITIONS

Credit Card Purchases
  • By entering your credit card information and accepting the terms and conditions of the sale. You are stating that you are an authorized user of the credit card and that the associated information entered (account holder name, account number, billing address, etc.) is accurate
  • You authorize Sports Paradise to charge the amount you have requested to your credit card
  • If a charge is reversed by the credit card issuer or network, you agree to pay Sports Paradise a service charge of $25 and agree to reimburse them for all costs that were incurred during the collection process
  • Your credit card issuer may also assess its customary charge for such transactions

Special Orders
  • Custom, special or Team orders left 30 days after notification of completion will be forfeited by customer and products/orders become property of Sports Paradise
  • Regardless of payment status at time of forfeiture; no refunds, exchanges or credits will be issued


About

Sports Paradise has been South Jersey's leading team sports dealer since 1975. A family owned business, Sports Paradise has three retail locations and serves clients across New Jersey, Pennsylvania, Delaware and New York.

High school coaches, athletic directors, and team coordinators rely on the service and professionalism of Sports Paradise. All Team Sports accounts are assigned a knowledgeable account executive who will handle pricing, sizing, orders and player follow up.

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